UX Researcher

Job description

21 Buttons is changing the fashion game - through technology and talent. It has become the leading fashion social network in Europe where more than 10 million users come to get inspired by their favourite influencers and friends’ ready-to-shop content. With over 20 million outfits shared globally, 21 Buttons allows anyone, no matter their audience size, to earn revenue from sharing their personal style.

Having launched our first country just over 3 years ago, and now with more than 4,000 influencers across the UK, Germany, Italy, France, Spain and the US, we are backed by several top-tier European VCs and growing faster than ever from our offices in Barcelona, New York and London.


To join our multi-cultural Product Design team, we are looking for a UX Researcher who is passionate about continuous improvement with the goal to create the best product on the market. You will be involved in a multidisciplinary team, where teamwork, proactivity and creativity are key! On a daily basis you'll work in close partnership with designers, product owners, developers, and marketing/brand strategists to validate new concepts and improve existing products in order to improve the current user experience.


You will:

  • Define the research objectives and create relevant proposals and plans;

  • Design, plan and organise your research related tasks;

  • Conduct user-centric research to evaluate our product;

  • Conduct live user interviews in different countries online and offline to better understand our users and their needs

  • Conduct user surveys

  • Conduct stakeholders interviews, brainstorming sessions, features and functionalities workshops;

  • Do competitive research and analysis to identify new opportunities;

  • Run user/usability testing;

  • Be able to analyse quantitative data, extract insights and narrow the investigation with qualitative methods;

  • Analyse quantitative data, qualitative and customer support data to generate useful insights and guide product decisions.

  • Communicate the results and the insights of your investigation in a clear way to different teams

  • Constantly collaborate with Product Designers on prototypes creation and validation

  • Collaborate with Product Owners, Data Analysts and other teams

  • Constantly improve existing User Personas 


You need to have:

  • Excellent spoken and written ENGLISH AND SPANISH (MUST)

  • Innate curiosity in people and their behaviors.

  • 3+ years of relevant UX Research work experience on mobile and web products;

  • Ability to plan and conduct research in close collaboration with interdisciplinary teams;

  • Experience with qualitative and quantitative research methods;

  • Analytical, and organisational skills that allow you to work on multiple projects simultaneously;

  • Passionate about user research and modern research trends;

  • Ability to transform the research insights into actionable product improvements;

  • A portfolio illustrating examples of research work;

  • Knowledge of Design Thinking Methodology and Google Design Sprint.


What else is important for you to know?

  • Location: Barcelona, Spain

  • You will report to our Product Design Lead


We are changing the fashion game - are you in?


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status