Customer Service Representative / Care Specialist

Job description

21 Buttons is changing the fashion game - through technology and talent. It has become the leading fashion social network in Europe where more than 7 million users come to get inspired by their favorite influencers and friends’ ready-to-shop content. With over 10 million outfits shared, 21 Buttons allows anyone no matter their audience size to earn revenue from sharing their personal style.


Launched in our first country just over 3 years ago and now with more than 3000 influencers across the US, UK, Germany, France, Italy and Spain, we’re growing faster than ever and now are keen to find someone as passionate as we are about our project to join the team at this exciting stage of our company’s journey of propelling our ambition of Stateside expansion.


Although our focus is fashion, 21 Buttons is an engineering company. We are currently looking for a Customer Service Representative to manage customer queries and complaints. The Customer Service will also be asked to process orders, modifications across a number of communications channels.



What You’ll Do - Responsibilities

  • Manage customer accounts.

  • Analysis of candidates for fraud. Blocking and warning offenders.

  • Contact with users when needed (lack of information, withdrawals exceeded…).

  • Maintenance of android / apple reviews of Spain.

  • Inventory setup of new employees.

  • Respond to customer queries in a timely and accurate way, via email or chat.

  • Identify customer needs and help customers use specific features. Report our databases with information about technical issues and useful discussions with customers.

  • Follow up with customers to ensure their technical issues are resolved.



What You’ll Need - Requirements 

•Strong analytical and problem-solving capability. 

•2-3 years in a similar position. 

•General knowledge SQL. 

•Expert level on excel. 

•Capacity to work in a flexible and collaborative environment. 

•Capacity to handle multiple tasks effectively. 

•Good written and verbal skills with the ability to communicate effectively with all levels of employees both with Spanish and English.

• Experience in customer service and ensuring levels of service quality.